Return & Refund Policy

Thank you for shopping with NICHOLAS INNOSPHERE LLC. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

Customers may request a return within 30 calendar days of receiving the order.

To qualify for a return, items must:

  • Be unused, unworn, and unwashed
  • Include original tags (if applicable)
  • Be returned in original packaging
  • Not show signs of damage caused after delivery

Returns that do not meet these requirements may not be accepted.

2. Non-Returnable Items

For hygiene and product protection reasons, certain items may not be eligible for return, including:

  • Final sale or clearance items
  • Gift cards
  • Personalized or customized products
  • Items marked as non-returnable

3. How to Start a Return

To initiate a return request, please contact us with:

  • Full name
  • Order number
  • Product details
  • Reason for return
  • Supporting photos (if applicable)

Return requests can be submitted through:

Email: info@nicholasinnospherellc.online
Phone: (323) 736-1235

Please wait for return instructions before sending products back.

4. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong item was received
  • The item arrived damaged
  • The product has a verified quality issue

Original shipping charges are generally non-refundable unless required by applicable law.

5. Refund Process

After receiving and inspecting the returned item, approved refunds will be processed to the original payment method.

Estimated refund timeline:

  • Inspection: 2–5 business days
  • Refund processing: 5–10 business days

Actual processing times may vary depending on financial institutions.

6. Exchanges

If you would like a different size, color, or replacement item, please contact us before returning your order.

Exchanges are subject to product availability.

7. Damaged, Incorrect, or Missing Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Incomplete

please contact us within 7 days after delivery.

Include order details and supporting photos where possible.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your payment provider.
  3. Contact your card issuer.
  4. Reach out to our support team.

Processing delays may occur depending on your financial institution.

9. Order Cancellation

Orders may be cancelled before shipment.

Once an order has entered processing or shipping stages, cancellation requests may not be possible.

10. Contact Information

For questions regarding returns and refunds:

NICHOLAS INNOSPHERE LLC
545 Mallard Ave, Lemoore, CA 93245
Phone: (323) 736-1235
Email: info@nicholasinnospherellc.online